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Right-click on the console and select 'Copy all'. Save that to a text file and then attach to the support request.

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Obtaining a HAR file

This information is tricky to get, yet can help us immensely.

Please follow the instructions here to generate a HAR file from your browser and send it through. For some support requests we may ask you to send our support team a HAR file.

HAR files are a log of all the data used to display the current page. They can be invaluable for diagnosing an issue but they contain sensitive information. Depending on the page this may include the content of displayed Jira issues and your browser cookies which could allow someone with access to the HAR file to impersonate you.

Easy Agile delete all copies of HAR files received from customers once they've been analysed. If you're unable to send us a HAR file we can alternatively schedule a time with the development team to diagnose an issue remotely over a screen sharing session.

Instructions for generating a HAR file can be found here.