From time to time the Easy Agile Support Team may request additional information from you to assist our investigation. Please follow the guides below if you are asked for additional details.

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Instructions for generating a HAR file can be found here.

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Clearing your browser cache 

Chrome 

1. On your computer, open Chrome.
2. At the top right, click More Image Added.
3. Click More tools Image Added Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Chrome documentation here. 

Firefox

1. Click the menu button Image Added and select Preferences 
2. Select the Privacy & Security panel
3. In the Cookies and Site Data section, click Clear Data 
4. Remove the check mark in front of Cookies and Site Data
5. With Cached Web Content check marked, click the Clear button
6. Close the about:preferences page. Any changes you've made will automatically be saved

Firefox documentation here. 

Safari 

1. Select the first item Safari in the main menu and from the drop-down the item Preferences...
2. A popup opens. Click on the tab Advanced
3. Check the option Show Develop menu in menu bar at the bottom. Now you should see a new menu item in the main menu named Develop
4. If you click on the menu item Develop you can select Empty Caches from the submenu items
5. Reload the site

Safari documentation here.