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Data & Privacy

Data & Privacy

Our Commitment

We are committed to your organisation's security and privacy, and we deeply value our unblemished SOC 2 audit history. With that in mind, we've taken a conservative approach to how we handle your data for this functionality.

How Your Data is Protected

1. No Customer Data Leaves Your Jira Instance

All of your sensitive Jira data—work item titles, descriptions, comments, assignees, and any other personally identifiable information—remains securely within your Jira instance. This data never leaves your environment.

2. We Calculate Metadata Only

Instead of sending your actual Jira data, we calculate data about the data as the basis for our statistics. This metadata consists of aggregate numbers, percentages, and statistical measures that describe patterns in your workflow.

3. Limited Identifiers Transmitted

No personally identifiable information is transmitted. Identifiers are limited to only Agile Board and Jira Work Item IDs to enable:

  • Accurate insights

  • Click through to work items

4. Client-Side Enrichment

When the AI analysis returns, we enrich the response with Jira Work Item Keys (e.g. "USM-7780") on the client side—meaning in your browser, not on our servers. This ensures that readable work item references never leave your control.

Model & Inference Platform

As of 1 August 2026:

  • the model in use is Claude Sonnet 4 provided via Amazon Web Services Bedrock,

  • we use AWS regions in the US and Europe currently,

  • we are actively working to migrate the Team Report to Atlassian Forge LLM,

  • once on Atlassian Forge LLM we plan to switch to the Claude Sonnet 5 model (Forge LLM models),

  • once on Atlassian Forge LLM all of Atlassian’s Cloud regions will be supported.

We will update this section periodically as the model changes.

Example of Metadata

Here is an example of the type of data we send to the AI service:

{"cycleTimeSummary": {"period": "2025-07-12 to 2025-10-16","cycleTimeMetrics": {"average": "5.2 days","median": "3 days","p85": "14 days","p95": "23 days","min": "0.5 days","max": "89 days","completedIssues": 64},"distributionBreakdown": {"< 5 days": "65%","5-10 days": "20%","10-20 days": "10%","> 20 days": "5%"},"trendAnalyses": {"overallTrendAnalysis": {"description": "Overall cycle time trend","direction":"improving","volatilityLevel": "moderate","changeStrength": "significant","avgValue": 5.2,"percentChange": -33,"outlierLikelihood": "moderate","outlierPercentage": 11,"outliers": [{"issueId": "10234","cycleTime": 89,"issueType": "Story"},{"issueId": "10456","cycleTime": 41,"issueType": "Story"}]}}}}

Questions or Concerns?

If you have questions about how your data is handled or concerns about privacy:

Next Steps