Symptom
When you load the story map one of the following errors is displayed.
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Cause
This error is caused by JIRA Software upon creation of a Sample Scrum Project. A field is added to multiple tabs on a screen, which JIRA does not permit.
Symptom
When you load the story map one of the following errors is displayed.
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Resolution
- Follow the steps in this Atlassian Knowledge Base Article to obtain the name of the duplicated Field and its Screen.
- Note. This requires SQL access to your Jira database. You may need your admin to help you.
- Navigate to JIRA Administration > Issues > Screens
- Look for the Screen mentioned in the SQL query result e.g. "SSD: Scrum Default Issue Screen"
- Click Configure and look for the field e.g. "assignee"
- Remove one of the fields from the screen.
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