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To remedy this please examine your board filter query for anything that may limit the board by issue type. If you would like assistance troubleshooting the JQL please send through a copy to the Easy Agile Support Team. We will be more than happy to have a look for you.
3. You do not have the Create Issues permission
We use the Create Issue Metadata to find the Epic Issue Type. If you, or the person accessing the Story Map, does not have the Create Issue Permission, they cannot see the Create Issue Metadata and therefore are not able to load the Story Map.
To resolve this issue, please add the Create Issue Permission to all users who require access to the story map.
Solution
Please ensure that the Epic Name field is on the screen used by each of the Projects referenced by your Agile Board's filter.
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