Troubleshooting Easy Agile Roadmaps

Owned by Nick Muldoon
Last updated: Sept 12, 2019 by Teagan Harbridge
2 min read

Gathering Troubleshooting Information

Additional Support Information is available via the (question) icon button in the top right of the Roadmap.

You'll then see the following dialog:

Click on the (info) in the top right to see the support information. You can then copy and paste those details into your support request.

Additional help - Javascript Console

If we request a copy of your Javascript console we've really messed things up or have no idea what is broken. Apologies!

This information is tricky to get, yet can help us immensely.

Chrome

Open 'Developer Tools' from under 'More Tools':

Then select the Console tab:

Right-click on the console and select 'Save as...'. Save the file and then attach it to the support request.