Board Query excludes Epic Issue Type

The filter from your Agile Board is used to find the epics to display. Sometimes this filter has been configured to exclude the Epic issue type and therefore the product can't access them.

For example, you may have a JQL filter query which inadvertently excludes the Epic Issue Type like the following.

project = EXAMPLE and issueType in (Story, Task, Bug) ORDER BY Rank desc

Resolution

To fix this issue, adjust the board query to include the Epic Issue Type, using the example above:

project = EXAMPLE and issueType in (Epic, Story, Task, Bug) ORDER BY Rank desc

Or simply remove the check on issueType entirely.

project = EXAMPLE ORDER BY Rank desc

You can read more on how to configure your Board's filter query here

If this does not solve your issue, please reach out to our Customer Support Team and we will be happy to help!

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